CaaS provides flexible OpEx model for collaboration services Enterprise customers increasingly depend on a mixture of voice, video, messaging, customer care and web conferencing services to collaborate internally and keep in touch with their customer bases. The diversity of these collaborative channels means that customers’ IT professionals need to be expert with many different technology solutions. Enterprises are looking for a better and more flexible way to collaborate without this burden on their IT departments. Our Managed Services offers an ideal solution of Collaboration as a Service, a cloud-based offer providing all of Cisco’s best-in-class collaboration technologies through an as-a-service model. These collaboration services are accessible anywhere and anytime through the cloud, without the hassle of having to support ongoing day-2 operations internally to keep everything up and running.
Benefits • Cloud-based access to industry leading collaboration technologies and services enables mobile workers to collaborate on the go. • Service enables customers to shift away from CapEx to acquire new technology services and to a more flexible OpEx model. • Because CaaS is based on open standards, the service works transparently with existing equipment and third-party applications. • Service provides immediate access to new features and services.
CaaS provides Cisco’s complete range of collaboration services—including voice, video, messaging, customer care, and web conferencing—as a service with a simple per-user, per-month consumption model. CaaS enables customers to move to an OpEx model and pay only for the services they really need and use. CaaS obviously depends on the enterprise’s network infrastructure so that employees and customers can access collaboration services from anywhere and at any time. Cisco Managed Services (CMS) has extensive experience with all Cisco collaboration technologies and services, as well as with cloud access and security principles.